• Item must be unused and in its original state.
• All tags, labels, and packaging should be intact.
• No returns for items damaged by misuse or wear and tear.
• Requests after 30 days cannot be processed.

To initiate a return, contact us at info@elliotgrey.com.

This policy is subject to our Terms of Service.

1. Contact Us: Email info@elliotgrey.com with order details and photos if needed.
2. Receive Return Instructions: We'll send you the return address.
3. Package Securely: Use original packaging if possible.
4. Ship the Item: Customers cover shipping costs (tracked method recommended).
5. Refund Processing: Refund issued after inspection.

Email info@elliotgrey.com with your request. We'll guide you through the process.

If your order hasn't shipped yet, contact us at info@elliotgrey.com. If already shipped, you may return it once delivered.

If your item arrives incorrect or damaged:

• Take clear photos of the issue and packaging.
• Email us with your order number.
• We'll arrange a replacement or refund promptly.