Shipping Policy
Essential Details
Order Cut-Off: 4:00 PM GMT
Processing Period: 1-2 working days (Monday through Friday)
Delivery Timeframe: 3-4 working days (Monday through Friday)
Complimentary Delivery: Applicable to all orders dispatched within the United Kingdom
Order Fulfilment Process
Upon placement of your order, you shall receive an acknowledgement via electronic mail, confirming that we have commenced processing your request. Our standard processing period ranges from one to two working days, Monday through Friday inclusive.
Following completion of processing, your order shall be dispatched forthwith, whereupon you will receive electronic correspondence containing comprehensive tracking particulars. Standard delivery typically requires three to four working days during our operating schedule of Monday through Friday.
We are delighted to provide complimentary delivery services for all orders destined for addresses within the United Kingdom.
Potential Delays
Should the maximum anticipated timeframe for processing and delivery elapse without your order reaching its destination, we respectfully request that you refrain from undue concern. Please allow an additional two working days (Monday through Friday) and do utilise the tracking reference provided to monitor your parcel's progress.
In the unlikely event that your order remains undelivered beyond this extended period, we kindly request that you contact us at info@elliotgrey.com, citing your order reference number. We would be most grateful if you could allow a further three working days before making contact, after which we shall investigate the matter with utmost priority.
Changed your mind?
If your order hasn't shipped yet, contact us at info@elliotgrey.com. If already shipped, you may return it once delivered.
Oops, something’s not right
If your item arrives incorrect or damaged:
- Take clear photos of the issue and packaging.
- Email us with your order number.
- We'll arrange a replacement or refund promptly.
Need a hand?
We’re around Monday to Friday, 9:00 - 17:00 GMT
Drop us an email: info@elliotgrey.com
Give us a ring: +447520640523
Company Details
Trust Ads s.r.o.
Company Number: 21681953
DUNS Number: 764384156
VAT Number: CZ21681953
Business Address:
Křižíkova 44
Prague 18600
Czech Republic